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Get Income Tax Help! Get answers to Your Tax Questions Here
Do you need income tax help? Do you have IRS refund tax questions that you'd like a quick and easy answer to? Please feel free to use the FAQ Search box below to search our entire list of FAQs by keyword, or browse our FAQs by topic to find answers to the most popular tax questions.
Click on a state below to view the forms we support.
The following states support electronic filing:
|District of Columbia||Minnesota||Rhode Island|
|Indiana||New Jersey||West Virginia|
To check the progress of your current year's refund, call the IRS at 1-800-829-4477 and use the refund status option offered on the TeleTax system. Some refunds may be delayed because of IRS compliance reviews to ensure that returns are accurate.
If you file a complete and accurate tax return and you are due a federal refund, you should receive your refund following this schedule:
Through an agreement with Official Payments, we offer you the option of paying taxes by credit card or debit card for both your federal and state taxes. A small convenience fee will apply. Some states require that credit card or debit card payments be made only through their web site.
|Connecticut||Delaware||District of Columbia|
|New York||North Carolina||Ohio|
|Rhode Island||South Carolina||Vermont|
Yes, in most cases you may file your state tax return separately. You should enter both your federal and state tax information and then calculate the return. For all states, except AR, you can then file your state return independently.
Please Note: You can choose to electronically file just your federal return.6. Do I qualify for electronic filing?
Most taxpayers qualify for electronic filing. Some of the rare situations in which you may not qualify include:
If you do not qualify, you can still use our program to prepare your return. When it is finished, the program will notify you that it must be printed and mailed.7. Where is my tax refund? Find out your tax refund status.
Simply login to our system. On the My Account Dashboard page, click "E-File Status."
When you are inside the program you can also view your status at any time by checking the status feature on the upper right hand side. Click on the "Federal" or "State" link to display the status of your return.
There are a few ways to find your AGI:
Use the AGI on your 2011 return as it was originally accepted by the IRS. Do not adjust for any math corrections made by the IRS or any amendments you filed. OR you can use the PIN from your 2011 return.
If you filed a joint return last year, the AGI from that return is entered for both the taxpayer and spouse.
After entering/correcting your prior year AGI/PIN, click the "Review Return" link on the right side of any page. This will take you to the Return Information and Tax Return Summary pages. Click "Continue" until you reach the Steps to File page where you can print the new version of your return, and then select "Electronic Filing" to begin resubmitting your return.If you can't find your AGI or PIN:
If you cannot obtain your correct prior year AGI or PIN, you will not be able to file your return electronically.9. How do I print out a copy of my return?
Open your return from any computer that can connect to the Internet, and select Print or E-file on the right side of any of the program screens.
If you have already paid your processing fee (if applicable), then you need only select Step 4, View or print. If, for some reason you are unable to access your return, you should call the IRS at 1-800-829-1040 and request a copy of your return be mailed to you. The same request can be made to your local state taxing authority.10. What happens if I file electronically, and the IRS rejects my return?
First, you need to determine the reason for rejection. If it is something simple, like a misspelled name or your social security number was entered incorrectly, then you only need to correct the mistaken information, and re-submit for electronic filing. If the issue is something more, you may need to contact the IRS at www.irs.gov or at 1-800-829-1040 and find out what you need to do to correct the problem with your return.
It is possible that you will not be able to file electronically due to some IRS regulation. In that case you will need to print out your return and mail it to the IRS.