Efile with CompleteTax Basic

* CompleteTax undertakes to reimburse you, after you pay the IRS, for the amount of the penalty and interest paid by you that you would otherwise not have been required to pay, up to a maximum of ten thousand dollars ($10,000), due solely to an arithmetic error made by CompleteTax and only if you meet all of the following conditions:

• The penalty or interest must not be due to any incorrect data or information provided by you or any third party (including through any automated tax data import feature). The penalty or interest must not be due to your failure to follow instructions in CompleteTax, your failure to correct and resolve errors identified by CompleteTax, a claim for an improper or unsupportable deduction, a failure to report income, your failure to provide all necessary information to CompleteTax, or any other reason outside the control of CompleteTax.
• You must provide CompleteTax with written notice within thirty (30) days after you learned of the mistake or received a notice from any tax authority regarding your tax return and timely provide all requested information:

CompleteTax
Attention: Customer Support
9111 East Douglas Ave
Suite 200
Wichita, KS 67207


• You must timely take any action reasonably requested by CompleteTax, including filing an amended tax return if necessary, to limit any further penalties and interest from accruing.
• The penalty and interest must be for a return filed on or before April 15, 2013, or if the filing date is properly extended, before October 15, 2013. However, if you filed your return late, CompleteTax will not pay interest from April 15, 2013 to the date you actually file your return.
• The penalty or interest pertains only to your individual tax return and not a business return. This guarantee is limited to the User's personal tax return and does not apply if the User uses CompleteTax to prepare returns for other people or entities.
• You have complied with all terms and conditions of this Agreement, including the license restrictions and you have not intentionally provided any false information in connection with your account registration or tax return.
• This guarantee cannot be combined with other CompleteTax guarantees.
• You paid the applicable fee, if any, to CompleteTax for license of CompleteTax and any applicable Supplemental Services at the time of the initial filing or printing of your tax return.

In no event will CompleteTax reimburse you for more than an aggregate of ten thousand dollars ($10,000) in interest and penalties owed to the IRS and any state revenue authorities based upon all tax returns you filed for the 2012 tax year, regardless of whether the tax returns are federal or state returns.

This is CompleteTax's entire obligation and liability, and your sole and exclusive remedy for any errors in your return caused by CompleteTax.

The effective date of this guarantee is December 17, 2012 and will not be retroactively applied.

If you get a larger refund or smaller tax liability from another do-it-yourself online tax preparation method, we'll refund the applicable CompleteTax federal and/or state purchase price paid. To qualify, the larger refund or smaller tax liability must not be due to differences in data supplied by you or positions taken on your return that are different than those on your CompleteTax return or are contrary to law. CompleteTax Basic customers are entitled to payment of $9.95. This applies to accepted federal e-filed returns.

This guarantee is limited to the User's personal tax return and does not apply if the User uses CompleteTax to prepare returns for other people or entities. This guarantee cannot be combined with other CompleteTax guarantees. Proforma, W-2 Import, 1099 Import, CharityDeductions, Deduct Fee From Refund, Tax Hotline and AuditPro fees are excluded. The effective date of this guarantee is December 17, 2012 and will not be retroactively applied.

If you believe you are entitled to the reimbursement described herein, you must provide written notice within thirty (30) days of your CompleteTax filing date and provide all requested information to:

CompleteTax
Attention: Customer Support
9111 East Douglas Ave
Suite 200
Wichita, KS 67207

CompleteTax Basic, CompleteTax Deluxe, CompleteTax Premium and CompleteTax State include the CompleteTax Price Lock Guarantee. Users of these products are guaranteed to the price advertised at the time they create a user id and password and accept the end user license agreement (registered), regardless of when they print or e-file their return.

If the price of the selected product, when the User prints or e-files, is more than the price advertised when the User registered, the User is eligible for reimbursement equal to the difference between the starting and ending prices.

This guarantee is limited to the User's personal tax return and does not apply if the User uses CompleteTax to prepare returns for other people or entities. This guarantee cannot be combined with other CompleteTax guarantees. Proforma, W-2 Import, 1099 Import, CharityDeductions, Deduct Fee From Refund, Tax Hotline and AuditPro fees are excluded. The effective date of this guarantee is December 17, 2012 and will not be retroactively applied.

If you believe you are entitled to the reimbursement described herein, you must provide written notice within thirty (30) days of your CompleteTax filing date and provide all requested information to:

CompleteTax
Attention: Customer Support
9111 East Douglas Ave
Suite 200
Wichita, KS 67207

If a registered user (created a username and password and accepted the end user license agreement) is not 100% satisfied with CompleteTax Basic, CompleteTax Deluxe, CompleteTax Premium or CompleteTax State, you are entitled to a refund of the purchase price of your CompleteTax return.

This guarantee is limited to the User's personal tax return and does not apply if the User uses CompleteTax to prepare returns for other people or entities. This guarantee cannot be combined with other CompleteTax guarantees. The effective date of this guarantee is December 17, 2012 and will not be retroactively applied.

If you believe you are entitled to the reimbursement described herein, you must provide written notice within thirty (30) days of your CompleteTax purchase date and provide all requested information to:

CompleteTax
Attention: Customer Support
9111 East Douglas Ave
Suite 200
Wichita, KS 67207